![]() ![]() this app does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at this app. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. Crazy part is this app won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. You will starve to death messing with Seamless. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. If you want to wait 2-3 hours for cold food, this is Seamless for you. How is this my fault? I'm very upset with this app and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. There is nothing in my call history, he never contacted me. I tried calling this app customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. It let me text him as I was running downstairs, but he never answered. I never received ANY calls or texts, I checked my call history, and when I tried calling him via Seamless it said there was a "connection problem". Eventually I happened to check my phone, and saw there was one notification for this app that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. I decided to try out ordering at a restaurant that uses a driver. I've used this app many times before and it's been great, but had a terrible experience today. The proprietors are probably tired of having to deal with people calling them about late food and other order issues because of discrepancies in this app’ estimated delivery times, or opening times. Heaven forbid you decide to wait to see if the credit card statement will clear because then you will be outside of the this app “24 hour query” window that allows you to dispute the order.įrom the press it’s clear that these services are not profitable for the restaurants. However I took the restaurant’s assurance that they would cancel the order on good faith. It doesn’t make sense that the restaurant is going to be able to refund your credit card for non-delivered food, all the statements are linked to this app. For future reference, once there is an issue, you better contact this app within 24 hours to have any chance of being refunded. I just wish this app didn’t try to absolve themselves of any responsibility in the “help” section of Seamless, saying to please contact the restaurant for any issues. Also, the Taco Bell items on this app are more expensive than they are on DoorDash. So maybe they should be paid more? Enough so they don’t feel they’re living off of tips. That goes for this app, Taco Bell, or whoever needs to hear it. Unless you are using that money specifically for them. And if y’all aren’t doing the delivery yourself there’s no reason you should be paid for their work. I know good and well y’all are not giving them that money. My drivers usually come on bikes or little mopeds. It’s not like this app is paying for my driver’s transportation. I also don’t see why I’m paying a delivery fee that isn’t going to the driver. ![]() Why would I pay more in service fees than I’m paying my own country? There should be a service fee flat rate of like $1. I find it quite ridiculous that I’m paying $36 for something that will cost me $17 to go get myself. However, while trying to order Taco Bell I noticed the $4 delivery fee, service fees costing more than taxes, and that big fat tip. I started using it cause I thought DoorDash was too expensive.
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